Store Terms

Article 1. Purpose

These Store Terms set out the rights, obligations, and responsibilities between the Company and users who purchase products through SHOP ("Buyer"), as well as the terms and procedures for ordering, payment, shipping, cancellation, and exchange/return/refund.

Article 2. Seller Information

The seller of all products sold on SHOP is the Company. Seller details including company name, representative, business registration number, e-commerce registration number, address, and contact information are available on the Business Information page.

Article 3. Eligibility and Membership

1. A login is required to purchase products on SHOP. Guest checkout is not available. This is so that Buyers can later check their own order history and shipping status.
2. SHOP is intended for members aged 14 or older. Users under the age of 14 may not purchase products.

Article 4. Product Information and Price

1. Prices displayed on SHOP are in the payment currency (USD), and the amount shown on the payment screen is the final total amount charged.
2. Products that are out of stock, or that the Company marks as sold out, are shown as sold out and purchases are restricted.
3. The Company strives to accurately display product images, included items, and specifications on each product page.

Article 5. Payment Method

1. Payment on SHOP is available only through PayPal.
2. Information relating to the payment method itself, such as credit card or bank account numbers, is processed by PayPal and is not directly collected or stored by the Company.

Article 6. Formation of Contract

A sales contract is formed when the Buyer approves payment through PayPal and the Company confirms that the payment has been captured. If payment is not completed due to reasons such as the product becoming sold out before capture, no contract is formed, and any amount already charged will be refunded in full through PayPal.

Article 7. Shipping

1. Orders are shipped via EMS (international express mail) within 5–7 business days after payment is confirmed.
2. Shipping fees are shown on the product page and at checkout, and are charged once per order regardless of quantity. When several items are ordered together, only the highest shipping fee among them is charged.
3. Once shipped, the tracking number is sent to the Buyer's email and is also available under My Page > Order History.
4. Further details on shipping are governed by the Shipping & Returns page.

Article 8. Customs Duties and Import Taxes

Any customs duties, VAT, or other import clearance costs that arise depending on the destination country are not included in the product price or shipping cost and are the Buyer's responsibility. Delivery may be delayed due to customs clearance procedures.

Article 9. Order Cancellation

Before a product has shipped, the Buyer may request cancellation by contacting customer support at contact@neos-ent.kr. Once the cancellation is confirmed, the full payment amount will be refunded. Orders that have already shipped cannot be cancelled and are instead subject to the exchange/return procedure under Article 10.

Article 10. Exchanges, Returns, and Refunds

1. Exchanges, returns, or refunds are not available for change of mind.
2. If you receive a damaged item or the wrong product, please contact us at contact@neos-ent.kr within 7 days of delivery — we will cover return shipping and arrange an exchange or refund.
3. Items that have been opened or used, or that include digital content, may not be eligible for exchange or refund.
4. SHOP products are shipped internationally, and the applicable transaction conditions (product characteristics, shipping countries, grounds for non-returnability, etc.) are disclosed in advance through these Store Terms and each product page. See the Shipping & Returns page for details.

Article 11. Purchases by Minors

Where a member who is 14 years of age or older but under the age of majority purchases a product on SHOP, the consent of a legal guardian may be required. A contract entered into without the consent of a legal guardian may be cancelled by the minor or the legal guardian in accordance with applicable laws.

Article 12. Company's Liability and Disclaimer

The Company is not liable for shipping delays, loss, or damage arising from causes beyond its reasonable control, such as natural disasters, war, acts of terrorism, actions of customs authorities, or circumstances attributable to shipping carriers. However, this shall not apply where the Company has acted with intent or gross negligence.

Article 13. Dispute Resolution and Governing Law

1. These Store Terms shall be interpreted in accordance with the laws of the Republic of Korea.
2. If a dispute arises between the Company and a Buyer in connection with the use of SHOP or the purchase of products, the Company and the Buyer shall endeavor to resolve it through good-faith consultation.
3. For disputes that cannot be resolved through consultation, the court of competent jurisdiction under applicable laws shall serve as the court of first instance.

Article 14. Language

The Korean language version of these Store Terms constitutes the governing document. The Japanese and English translations are provided for the convenience of users. In the event of any conflict or discrepancy between a translation and the Korean version, the Korean version shall prevail, unless otherwise required by applicable laws.