KIM DONGHEE
KIM DONGHEE
Shipping & Returns
Shipping
· Orders are shipped via EMS (international express mail) within 5–7 business days after payment is confirmed. · We currently ship to countries outside Japan and South Korea only. · Delivery times vary depending on customs processing in your country. · Any customs duties or import taxes are the buyer's responsibility. · Once shipped, you can check your tracking number under My Page > Order History.
Exchange & Returns
· Exchanges, returns, or refunds are not available for change of mind. · If you receive a damaged item or the wrong product, please contact us at contact@neos-ent.kr within 7 days of delivery — we'll cover return shipping and arrange an exchange or refund. · Items that have been opened or used, or that include digital content, may not be eligible for exchange or refund.